how do i contact stubhub for refund?

where can I go to use activate the voucher so I dont lose that as well. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Customer service all the way to your seat, 2000-2022 StubHub. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Contact us United States and Canada. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. A million dollar company can not compensate a loyal customer a few hundred bucks. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. Whats The Difference Between Class 2 And Class 3 NI Contributions? We may be compensated if you click this ad. How do I complain to StubHub? It is taking Stubhub about 120 days to process refunds. Your refund will be processed to the payment method used at the original time of purchase. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Dorado, PR 00646, Metro Office Park We are changing the way you register and sign-in to the StubHub Community. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. Fatsuma Stagehand So the funds are available but you only adhere to the state-by-state laws? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Keep in mind that you may not be refunded in money. Since its inception 22 years ago, StubHub has grown to 800 employees. 03-31-2022 08:37 AM. The company does have something they term FanProtect Guarantee in its User Agreement. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). and take advantage of this neat service whenever you need it. Marrali just wants her money back, and she's not the only one. Hurry up and access DoNotPay from any web browser to check out everything we offer. Check out the table below to see the best alternatives to StubHub. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. It is now November - this is ridiculous. I would like cash refund too. How do I contact StubHub for refund? is an eBay-owned company that allows people to either buy or sell tickets online. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Listings for companies similar to StubHub: Customer service is awful. No matter how you get them, well email you when theyre ready. Postponed events may not be eligible for refunds. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It's quickly becoming the hottest ticket in town, "El Trafico" games between the LA Galaxy and LAFC. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. If I did I woulda dropped my price or took my friend to the game. Depending on where you live and how you got the tickets, you may be due a cash refund. Registered users: Log in to your StubHub account. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. New York StubHub was founded in 2000 and its current CEO is Eric H. Baker. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Ticketmaster for Ever. These are often free tickets the seller can relist. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. Ohio Attorney. NewsletterDollar ScholarStill learning the basics of personal finance? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You already know that. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Stubhub said they have the seats were listed until a hour past kickoff. Purchased 2 NFL tickets on StubHub. How do I contact StubHub for a refund? Check out the table below to see the best alternatives to StubHub. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. The credits are valid through the end of 2022. Click or tap See actions and select Make changes. Colorado: 8,688 customers due $3,120,442 in refunds. Sellers . Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. Otherwise you will receive a voucher for 120% of your purchase price. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. They say $0.00. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. StubHub is also required to process any refund requests it receives going forward for the events at issue. Another way you might reach the company is by sending them an email. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. I was a no show due to a soft water flooding of o You may conclude then that refunds on StubHub tickets are possible just not probable. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Let us teach you the major money lessons you NEED to know. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Still learning the basics of personal finance? How do I contact StubHub for a refund? After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. And 2 hours before the game I had no listings active. Thanks SO much! Click on any of the links and there is a private message link on the moderators page They can assist you. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. Enter your gift card number in the Add a Fancode & gift code section. Phone: 866-788-2482. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e We cant contact them and ask them to lower their prices. This number worked fantastically, and I got all I needed accomplished! Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. And the exact same seats they re listed and sold for a different amount sold and the payout. How can I email stubhub to refund tickets for a cencelled event. How to reach a live person: Speak "customer service" at first prompt. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. "The return of live events, the input of customers, partners, and regulators, and the . Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. For obvious reasons, this isnt usually a satisfying compensation. Customer Service training is needed. For customer support people can visit their help topics to search for answers to questions or browse popular topics. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Combined with viagogo, we now span 90+ countries around the world. The worst company ever you lost me and a ton of my friends and family. Go ahead and file a chargeback on your credit card. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Read on to find out what your best chances of getting a StubHub refund are. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Absolutely, you can list these tickets for sale on our site ! StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. They're upset StubHub is refusing to . How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . We have a great help article here which provides the steps to list these Mobile Transfer tickets. Request and Get a StubHub Refund Right Now. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . On March 7th, StubHub emailed Marrali a copt of its refund policy. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. This means sellers set the ticket prices. Remember, your order is covered by our FanProtect Guarantee." If you feel like StubHub cheated you, you could take action against them. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! How do I complain to StubHub? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Very dissatisfied customer. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. StubHub changed its refund policy about a month ago. Events postponed or rescheduled won't be refunded, Fowlks said. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You have lost a customer for life! Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. DoNotPay can be by your side during the process and help you sue any company in small claims court. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Indiana: "approximately 6,800 consumers" affected. If you feel like StubHub cheated you, you could take action against them. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Many companies featured on Money advertise with us. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Poor customer service is the biggest pet peeve to DoNotPay. Who do I contact? Danielle is the author of this solution article. Those will be paid out by the end of May. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. All Rights Reserved. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. To reach Customer Support call 1-866-788-2482. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. Bradley R. Hightower. Help us improve this article with your feedback. Email: This information has not been added. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. I was refused to talk with a supervisor , I had 4 tickets listed. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Use of this website signifies your agreement to our. We'll do our best to get back to you in the next 24 hours. I have been trying to purchase tickets for over a week now. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Contact us United States and Canada. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. on 2/28 at 3:05PM Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." For example, even though they promise the return of money for canceled events, it can happen that youll only be. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. New Jersey Learn more about how we make money. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Pennsylvania What do you mean Dming the moderators? Find customer service from top companies including phone number, online support, social media and chat, View all 117 StubHub customer service reviews , LA Galaxy announce El Trafico on August 24 at StubHub Center is a sellout, Taylor Swift Tops StubHub's Most In-Demand Summer Concerts List, NEW REPORT: How StubHub Uses On-Demand Payments To Keep Resellers Loyal. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. DoNotPay doesnt care about that. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. It's a code that starts with SH followed by some numbers. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. 7 calle 1, Suite 204 It is free to list tickets for sale, and to search for tickets to buy on StubHub. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Personal Loans can provide financial relief during an emergency. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. They showed my same seats that they cancelled sold and the payout. The company prides itself on being a Fan-to-Fan service. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Let us teach you the major money lessons you NEED to know. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . I had a fraudulent charge on my credit card account from Match.com. We just sent you a welcome email. 1.866.788.2482. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Perhaps Its Time to Switch to Something Other Than StubHub. The clause is designed to protect both buyers and sellers. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. on 2/28 at 12:51PM Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Sorry we couldn't be helpful. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Get immediate StubHub support from HelpOwl.com. Covid 31 Refunds 41 StubHub 211. I had to ask for a manager. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Explain your scenario, and provide any applicable evidence. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Reach out to customer service representatives via social media, Call the event organizer and state your case. Viagogo, a tickets marketplace, bought StubHub in February 2020. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Chat to ask questions outside of normal business hours Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. This watermark prevents others from copying them. How to request an event on the StubHub website. I think I'm golden and I made my sale. Ads by Money. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Congratulations on your sale. https://money.com/stubhub-refunds-covid-19-cancellation/. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. And never again. Reached out to customer service twice still can't list tickets. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. The corporate office phone number is 415-222-8400. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. A Personal Loan can help you mitigate losses and get back on track. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Customer service all the way to your seat, 2000-2022 StubHub. Review the StubHub return and refund policy at ReturnsAndRefunds.com. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Make sure your email address is spelled correctly. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. North Carolina Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. They may sell them for more or less than face value. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. To reach customer support call 1-866-788-2482 Find contact information here. Reply anytime to let us know how we can improve. No problem. Did you find it helpful? If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Sometimes email clients send our first email to a spam or promotions folder. "So were afraid that its just gonna be money thrown to the wind.. Copyright 2007 - 2023, ContactHelp.com. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. Maryland: I would like to request a refund for the cancelled Billie show versus the credit that Ive received. What a horrible service! The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Click that link and you're good to go. I was only given the option of the credit and the event was in CA. How to Contact StubHub for fraudulent tickets. StubHub offersthe retroactive refunds because the live events industry is opening back up. I been buying and selling for 12 years with them. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub is offering the retroactive refunds now because the live events industry is opening back up. Copyright 2020 Scripps Media, Inc. All rights reserved. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sit back and relax while we do the work. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. You will enter your community username and new password and done! Sign in, or if youre new to StubHub, sign up for free. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets.

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