lpi aqua living

We also had issues with communications from the company for a long period of time. Aqua Living Factory Direct is . LPI has so far sent me a subwoofer and a main diverter valve (not needed). They ended up canceling my order after i made 3 payments. I ordered it July 15th. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. Theme by Out the Box. 78 were here. They are all under 5k. If you have a dog, youre probably used to them going everywhere with you. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. One speaker doesn't work, the subwoofer doesn't work, 3 screws in the access panel were snapped off into the framing, a corner seat air diverter doesn't work and the startup kit i was provided was opened and chemicals and test strips used. Withdetailed information on each of the hot tubs,you will discover new features and what to look for when picking out your dream spa. This went back and forth for quite a while. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. Get tips on how to clean different types of jetted tubs and spas. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. AQUA LIVING FACTORY OUTLETS Response Sep 15, 2020. . A hot tub that doesnt heat properly is understandably frustrating. Thank you for your picture submission. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Does your spas high limit thermometer trip unexpectedly? I received the cover in early December and there were NO metal strips built in. I cannot recommend this place enough. Payment 324861127699. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. Its also something you want to keep for several years of enjoyment. When these have been reviewed, a technician will be assigned to your current work order that resolves your on going issues. The headrests were missing the magnets that attach them to the tub. You were advised that the payments would be acceptable. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. FOR SALE! As of now Im not sure if it will ever be a reality and not just a money scam. Now we were told it was fixed, however we are having the same exact issue as last year and this have a 5 year warranty on the tub and a lifetime warranty on the cover and neither is being honored. Its not how most major manufacturers do it, but that is how they are going. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Without a doubt I will never purchase anything from this company ever again. There have been 32 payments in the . Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. We appreciate the opportunities they have provided us and trust in our hot tubs. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. Or from pretty much anywhere. Status: Resolved We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Make sure to buy from a company that has in-house service or local service that you can verify. We apologize for the delay. Below are must have products from our top sellers. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. If your hot tub is damaged beyond repair or youre replacing it with a new one, you need a plan for removing and disposing of the old one. Its already three weeks past the original estimated delivery date!! Aqua Living Factory Outlets. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. It took another 6 weeks to get the replacement parts and those were damaged as well. You know things are going on drugs, abuse, neglect, unhealthy conditions, etc, but the other parent denies everything you confront them with, or has simply skipped town with the kids. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Thank god. For more information on how to properly research and purchase a hot tub then make sure to look at our hot tub buyers guide pages. doesn't rain in Phoenix much, so i didn't notice immediately. However, even with the best care and use, your cover will eventually need to be replaced. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Caldera is not part of LPI at all. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. My husband who has experience in a cool industry you could tell that it was used and had been repaired so they were dishonest with us from day one. See our Beginners Guide to Buying a Hot Tub. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. So I called the salesman back and he basically said it wasnt his problem and I should call the manufacturer like everyone else. I went to the lpi website to file a service request and discovered the website was down. $369,000 Last Sold Price. I bought my hot tub in June of 2022; they told me it would be in by July 9th the 9th came and we had no communication stating the delivery date was going to be late. Re: Curious about LPI / Aqua Living / Dr Wellness. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. We are currently experiencing this with finding appliances for the new home that were building. Aqua Living2023-03-02T09:52:55-05:00March 2nd, 2023|0 Comments, Hot tubs, the pinnacle of domestic leisure, are available to everyone. Its not how most major manufacturers do it, but that is how they are going. A representative from the company will contact the customer, today, to discuss alternative options. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. Home; Shops; About Us; Contact; Careers; Service Request; LPI Inc. builds our entire line of products from our 320,000 square . I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. With detailed information on each of the hot tubs,you will discover new features and what to lookfor when picking out your dream spa. I called the company 12 times to have this resolved. This field is for validation purposes and should be left unchanged. So they obviously didn't test it. It came in December of 2021. Your new hot tub is a major financial investment. The service tech said this tub appears to be mishandled during shipping and was really banged around. Easy, done. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them! We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. RUN FROM LPI INC!!! The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. I placed an order for a hot tub cover replacement from LPI. Jusben Engineers is a major B-BBEE engineering, construction, and maintenance contractor, delivering complex projects in the power, oil & gas, building, infrastructure and resources sectors in South Africa, Africa, and the Middle East. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. We currently have been carrying out bucks to fill the tub. 04/22/2022. Then an estimated completion date of June 26. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) He then sent me a message saying hes canceling the order. He Told me I should just find the part on another website. Jets are one of the best parts of the hot tub. lpi aqua living. BBB Business Profiles are subject to change at any time. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. ****************** SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. 215 were here. I have now been reassigned techs 3 times including one who didnt show up at all for our scheduled appointment and now one that doesnt even live in my state. The next is probably "how much does a swim spa cost?" Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. This has incurred a significant cost as well as we should not have to be adding water every week. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. Filters are an essential part of keeping your hot tub water clear and pleasant. For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. We are proud to provide American Made quality hot tubs. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. The customer and salesperson have since been in communication following the holiday season and vacation. Just like any other component of your hot tub, the pillows are best protected by a clean filter, clean spa and proper chemical treatment. Now I am told it will be in production on 1/8. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Is there any information that might be available, so that we might better assist? There are probably 50 brands better. @kenmcenany- did you ever get your hot tub? I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. I use the hot tub once a week. Thanks LPI. Expands to Vietnam, Pinch A Penny Opens New Store in Pearland, Texas, CMAHC to Host "Vote on the Code" at the 2024 AOAP Annual Conference, A Look at the 2023 NDPA Water Safety Conference, 2023 Model Aquatic Health Code Now Available, PHTA Issues Call for Members of Standards Consensus Committee. After all, opportunities for long soaks in the hot. If you have back pain, especially lower back pain. Turbo Seat Technology - at least 2 seats have the same or better jet pressure than a 220V spa. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Our exclusive components, processes, and features will allow you to do what you deserve, relax. Average of 54 Customer Reviews. The reason for the change remains uncertain, however . I know now why they cheaper than other tubs. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. You get what you pay for with these. ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . I want my tub replaced or refunded in full. We purchased an aqua living spa November 2021. Aqua Living is looking for a competent Inventory . They are cheaply made and are not very energy efficienct. They claimed it was a mistake - however, after all the back and forth with them, I truly wonder if there are more customers that experienced the same issue. LPI said to discard the incorrect panel and they'd correct this error. 8 Perimeter LED lights. It's no wonder that Catalina Spas are considered to be the most popular spas in the world. Weve helped 100s of people find relief from their everyday pains with our spas! The customer representatives have been nothing but roadblocks and excuses. We've been playing on both sides of the fence for four or five years now. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. It took 8 months to get the extra filters that I purchased at original purchase date. I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . International Association of Better Business Bureaus. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". But thats given you ever get it built and delivered. While cracks can cause leaks, scratches can cause discomfort for users and become grooves for collection of debris and bacteria. One of those you get what you pay for. They have been absolutely amazing from start to finish of my hot tub purchase and set up. A good hot tub cover will serve you well for quite a while. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. The outlet brand was recently rebranded from the RecDirect Factory Outlet name, though they have continued to sell many of the same spa models, including the Dr . The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. Thanks for the comments the site has a big array of models and I'm not sure we are talking of Dr Wellness or Catalina, Every thing that company touches is garbage, bests words I can use to describe LPI is..dumpster fire. Very risky in my opinion. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Needless to say I never heard from her again. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! This business is deceitful and your warranty is pretty useless if they dont respond. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. SOLD DEC 9, 2021. He found it buried under some expanding foam. I have had my hot tub for 3 years and it has been nonfunctional for about 1.5 years. Learn more about what aqua therapy is and the many benefits these programs deliver. "This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Foam in your hot tub is a sign of contaminants. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? One of the easiest ways to protect your investment is a hot tub cover. LPI is also moving away from dealer-based sales and going customer-direct. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. All Rights Reserved. Unlike others, my experience has been excellent. 151 customer reviews of Aqua Living Factory Outlets. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. The right chemical mixture is critical in keeping the water quality of your spa at a safe and pleasing level. I have had absolutely NO luck in contacting the salesperson, Scotty Baker at LPI Inc. to set up a return of the cover. Relaxing massages and hot water therapy are the best options for the person who has experienced stresses and strains throughout the day or week. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. I'm very disappointed with the quality of this spa, and even worse the level of customer service. I purchased a tanning bed in 2017 for 2300.00. Beat local competitors. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Its not the fault of the distributor if they cant get product. Do yourself a favor and buy a Jacuzzi brand. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. They have proprietary jets in them. This is the bomb!!!!! . Get more reviews from your customers with Birdeye. ************. So he came out again. they would not honor my service request done at 5 month mark even though i was told cover had 6 month warranty!! It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? When it arrived we noticed that one of the sides was pushed out and was told it would be fixed. Your warranty case ******, has been opened. I had very similar situation. Factory Installed Ozonator - INCLUDED. 2.5 Baths. The reason for the change remains uncertain, however, the brands they market have remained the same. "Adding this distribution and warehouse location just down the road from our current facility will free up much-needed manufacturing capacity," Hatley said. Please let us know if it does not meet your needs. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" We did not receive the hot tub. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . We are still facing unprecedented demand for our product, with no signs of things slowing down. Here well discuss common problems and how to address them. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. They suggested I take the panel off of the hottub and check the connections- like I am a hot tub mechanic. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. Now they won't return my calls or emails. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. I have now stepped up the phone calls to every other day in the hopes of making progress. The industry will travel to Orlando this week. Find contact's direct phone number, email address, work history, and more. This is required per the written warranty section in your manual. I used to have a Wacom tablet and the nibs just melted away. ), then we have the best 4 person hot tubs for you! It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. This field is for validation purposes and should be left unchanged. Read about common issues that spa & hot tub owners run into and how to fix them. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . for staying informed and competitive in the hot tub market. Tub still leaked and started to have electrical issues because of it. From the grocery store to the park to family road trips, your dog is always by your side. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Im out 500$ , my credit is down 100 points and i have no hottub. It was so bad that it froze up the cover and caused the tub to blow the motor twice. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). If your bathtub has jets, regular cleaning can prolong their proper functioning as well. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. They are the manufacturer and the sellers. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. I currently have spent $753.99 so far. BLUETOOTH EARBUDS WASH Cleaning Pen Brush Anti-clogging For Wireless Earphones F - $14.63. The only info he obtained for me was that he put in another service request and that it was an issue with the manufacturer and I would have to wait, that was all he could do. Covid has changed the game. I have never been lied to so often by so many people in my life. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. The official groundbreaking for the Bristol Senior-Community Center in Bristol was held today, Monday, June 6th at 101 South Labelle Avenue with various county officials and residents on hand. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. Some kind words from our happy hot tub owners! (704) 322-4204. Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. The cover was so misaligned that i can see through the center into the tub. What state do you live? There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. Take a virtual tour of one of our showrooms. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. Paid for it in early May. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! Manufactured with 6 individual spacious shelves for storage and organization. We are not seeing an order or warranty request under your name. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Their partnerships are a major reason why we are here today.. Cailley Hammel. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. They claim their pricing is substantially less than traditional retail because they can keep their overhead and costs down with their sales and distribution model. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Multi-Layered Fiberglass Reinforcement. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. New Patient Forms; About; Contact Us; lpi aqua living. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. A leak from your hot tub might be alarming, but its often easily fixed. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. Shop our best selection of furniture to reflect your style and inspire your home.

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